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Santa Ana California Form W-7 (SP): What You Should Know

Diversified Electricity Co., L.L.C.— B&G Electric SEMI is a leading U.S. producer of energy, a leader in consumer and utility finance, and one of the country's largest electric utilities. With roots extending back into the 1960s, SEMI was founded in California, which was the source of its founder, William Greenfield. Customer Satisfaction Statistics Customer satisfaction Overall Satisfaction : Satisfaction with services, products, or services, or in general Rate : Percentage of customers that are satisfied. In terms of the number of customers who are dissatisfied, the following factors have a role in determining customer satisfaction: Product features Service features and options Technical specifications Support or training In addition, customers can use other information, such as surveys, customer surveys, data provided by their utility, and reviews online. Intermittent Service Outage Statistics Service Outage Hours : Number of hours of service during periods of inactivity from a large utility. Rate of Inability for Service: Average number of hours of service required by customers with difficulty in maintaining an uninterrupted, high level of energy service when compared to the typical percentage (or a greater percentage if an outage occurs). An outage is defined as the absence of electricity for more than 10% of customers at some point during the day. Rate: Percentage of customers who reported that they are affected by the outage. As such, an outage is considered a “severe” outage if the number of customers affected exceeds 80% of the total number of customers in the territory for which the outage was reported. Intermittent Power Outage Statistics Rate: Percentage of customers who reported that the outage affected their energy supply Intermittent Energy Supply (IERS) Statistics Energy Supply: Energy supply reliability index, which is defined as the share of customers with interrupted, intermittent, or intermittent services, or power fluctuations in the past 6 months.

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